Workforce Management Software (WFM) is a vital tool when it comes to managing human resources, optimising scheduling, managing absences, and removing inefficient operations. It can enhance operational efficiency, automating a range of time-consuming tasks. Over time, WFM systems can deliver a significant return on investment (ROI).
By integrating WFM software with other systems these benefits can be maximised. Through integration, operations can be streamlined, data accuracy deepened and improved, and comprehensive insights that support more informed decision-making can be provided.
What are the benefits of integrating WFM software with other systems?
WFM integration with other systems delivers a comprehensive range of benefits. These include:
Improved Data Accuracy
Integrating WFM software with other key business systems, such as Enterprise Resource Planning (ERP) and payroll, can ensure much greater accuracy when it comes to data, as well as consistency across platforms. This reduces the risk of human error associated with manual data entry, such as compliance issues, payroll errors, or discrepancies in the number of hours worked.
Enhanced Decision Making
Better data means improved decision-making. Integrated systems provide comprehensive analytics that support better forecasting, budgeting, and resource allocation. By combining WFM with ERP systems, for instance, businesses can use historical sales data and upcoming projects to accurately predict staffing needs.
Improved Employee Engagement
Employees can access accurate and timely information relating to their schedules. They can request and arrange time off, as well as access important information about their pay and other benefits. This can lead to greater engagement, satisfaction and productivity.
Accurate Reporting & Simplified Compliance
Integration simplifies compliance and reporting requirements. Automated updates and real-time reporting capabilities can ensure that your business can reduce the time spent on compliance requirements while ensuring much greater accuracy.
What systems can WFM be integrated with?
Potentially, WFM systems can be integrated with nearly every business software solution. This includes:
Payroll Systems
One of the most fundamental integrations is with payroll systems. These transfer work hours, overtime, and absences, ensuring that employees receive accurate and timely compensation for their work. It eliminates some of the potential for errors associated with manual data entry while reducing the administrative burden.
Enterprise Resource Planning (ERP) Systems
ERP systems encompass a wide range of different operational functions, from finance to project management, and procurement. Integrating WFM with ERP can support a more holistic view of business operations and inform the resource allocation and planning process. By aligning workforce scheduling with project timelines, businesses can ensure they also have the right skill set available when needed.
Customer Relationship Management (CRM) Systems
Integrating WFM with CRM systems can lead to an improved customer experience. It ensures that the right staff are on hand to meet customer demands as and when required. With customer expectations constantly evolving, integrated WFM and CRM systems enable companies to provide a seamless and responsive service throughout the customer journey.
How to integrate software systems
System integration strategies will differ between companies, reflecting their particular priorities, and software solutions they currently have in place.
Before integrating WFM software with other systems, businesses should first assess their specific needs and key objectives. Take a close look at key business processes that will most benefit from potential integration and determine the desired outcome.
One of the key challenges that businesses face is finding software that is compatible and can easily be integrated with existing systems. Many modern WFM solutions include open APIs (Application Programming Interfaces) that support the seamless integration of a range of business tools.
By opting for bespoke WFM software that is developed to meet the unique needs of your business you can overcome some of the technical challenges that integration can present. Your WFM software will be developed with your integration needs at the forefront, ensuring that it works seamlessly with your existing systems and adds value.
Integrated WFM Systems from InTeck
At InTeck, we develop WFM systems that are designed to be integrated with existing systems used by our clients. When it comes to WFM, we take time to fully understand the needs and challenges of the client. We then develop a flexible, scalable solution that can be fully integrated with existing systems and can grow and develop with your organisation.
As a family-led business, our friendly approach ensures you have input throughout the development process.
If you’d like to find out more about WFM solutions, our team will be happy to answer your questions.
Call 0800 368 5220 or email info@inteckltd.co.uk to find out more.